TenancyDesk sends WhatsApp messages from its own WhatsApp Business number. Your agency does not need a Meta account, a business number of its own or a messaging provider.
Turning it on
An Admin turns WhatsApp on in Settings → Notifications, under Channel Setup → WhatsApp, with Enable WhatsApp. A test message can be sent to check a number.
Who receives what
- Tenants and owners receive updates about their tenancy — for example a portal invitation, a rejected document, a legal notice or a completed registration — when they have a mobile number on file and have not opted out.
- Messages are in English or Arabic. A client whose preferred language is another one receives English.
- Your staff can choose WhatsApp for their own alerts in their notification settings.
- For a tenancy that was already running when you added it, nothing reaches the tenant or the owner until its past payments are confirmed.
Monthly allowance
| Plan | WhatsApp messages / month |
|---|---|
| Solo | 20 |
| Starter | 100 |
| Professional | 300 |
| Enterprise | in your Order Form |
Need more? The +100 WhatsApp Messages pack costs AED 40 (VAT included). It is a one-time purchase that adds 100 messages for 30 days, bought in Settings → Add-ons.
Opting out
Anyone who receives a WhatsApp message can reply STOP — or CANCEL, UNSUBSCRIBE, إيقاف, توقف — and no further WhatsApp message goes to that number from TenancyDesk. Replying START — or SUBSCRIBE, ابدأ — resumes them. This works automatically.
Your own WhatsApp number
Sending from your agency's own WhatsApp Business number is available on Enterprise, by request — contact us. It is not a self-service option.
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