Terms of Service

1. Acceptance of Terms

Welcome to TenancyDesk. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and the operator of TenancyDesk (the "Service Operator," "we," "our," or "us"), governing your access to and use of the TenancyDesk platform and services (the "Service"). The Service Operator's legal contact details are available upon written request to legal@tenancydesk.com. TenancyDesk is operated by Moussa Kouyate, an individual (sole trader) based in Dubai, United Arab Emirates.

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you must not use our Service.

1.1 Geographic Scope

TenancyDesk is offered exclusively to entities operating real estate business in the United Arab Emirates. Users outside the UAE are not the intended audience of the Service and should not register for it.

2. Definitions

• "Service" means the TenancyDesk cloud-based tenancy operations and compliance platform for UAE agencies and brokers, including all features, functionality, and related services.
• "Customer Data" means all data, content, and information uploaded, submitted, or created by you or your Authorized Users through the Service.
• "Authorized Users" means individuals authorized by you to access and use the Service under your account.
• "Subscription" means your paid access to the Service under a selected plan.
• "Documentation" means the user guides, help articles, and technical documentation for the Service.
• "Personal Data" means any information relating to an identified or identifiable natural person.

2.5 Legal Disclaimer; Not Legal Advice

TenancyDesk is a software tool, not a law firm. The Service provides information, document templates, and compliance checks based on publicly available UAE law as of the date of verification. None of this constitutes legal advice. Use of the Service does not create an attorney-client relationship.

You are responsible for verifying all outputs with a UAE-licensed attorney before any legal filing, submission, or reliance. By accepting these Terms you acknowledge this disclaimer.

3. Service Description

TenancyDesk is a B2B SaaS platform providing:

• Property and tenancy transaction management
• Deal pipeline and workflow automation
• Ejari preparation and UAE compliance tracking
• AI-powered document extraction and processing
• Payment scheduling and tracking
• WhatsApp and email notifications
• Reporting and analytics
• Document storage and management

3.1 Service Availability

We commit to reliable service availability. Service credits for verified downtime are detailed in your individual Order Form or SLA agreement. The Service may be temporarily unavailable due to scheduled maintenance (with advance notice) or circumstances beyond our reasonable control.

3.2 Service Updates

We continuously improve the Service and may add, modify, or remove features. Material changes that negatively affect your use will be communicated in advance.

4. Account Registration

4.1 Registration Requirements

To use the Service, you must:

• Be at least 18 years old
• Provide accurate, complete registration information
• Maintain and promptly update your account information
• Have a valid business license (for UAE-based businesses)

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your Authorized Users comply with these Terms

4.3 Account Types & Roles

The Service supports multiple user roles (Admin, Manager, Team Lead, Agent, Property Administrator) with different permission levels. The account administrator is responsible for managing user access and permissions.

5. Subscription & Billing

5.1 Subscription Plans

The Service is offered through various subscription plans (Solo, Starter, Professional, Enterprise) with different features, limits, and pricing. Current plans and pricing are available on our website.

5.2 Free Trial

Every new account starts with a 14-day free trial of the Professional plan. No payment card is required and you are never charged automatically. When the trial ends, your workspace is suspended until you choose a paid plan.

5.3 Billing & Payment

• Subscriptions are billed monthly or annually in advance
• Payments are processed through Paddle.com Market Limited as Merchant of Record in AED or USD
• Fees are non-refundable except: (a) as required by applicable law, (b) where we materially fail to deliver the Service in accordance with the Documentation, or (c) as otherwise agreed in your Order Form
• You authorize the Merchant of Record to charge your payment method automatically

5.4 Price Changes

We may change pricing with 30 days advance notice. Price changes will take effect at your next renewal period. You may cancel before the new pricing takes effect.

5.5 Taxes

All prices shown on our public pricing pages are in AED and include 5% UAE VAT. Paddle acts as our Merchant of Record: it processes the configured US-dollar amount and handles tax collection and remittance. We do not add VAT on top of the advertised UAE price. Your bank may apply its own foreign-exchange margin when converting the charge. If you are entitled to a tax exemption, provide a valid certificate and we will apply it through Paddle.

5.6 Late Payments

Overdue payments may incur late fees and result in service suspension. We reserve the right to engage collection agencies for unpaid accounts.

5.7 Merchant of Record

Payment transactions for paid subscriptions are processed by Paddle.com Market Limited (30 Old Bailey, London EC4M 7AU, United Kingdom; company no. 8172165), our Merchant of Record. Paddle is the legal seller of the subscription to you under Paddle's Buyer Terms; we license the Service to you under these Terms.

Invoices or charges from your account will appear under the name 'Paddle'. Tax calculation, collection, and remittance are handled by Paddle in accordance with the laws of your jurisdiction.

Paddle Buyer Terms · Paddle Refund Policy

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You must NOT:

6.1 Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for money laundering or fraudulent activities
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Scrape, crawl, or harvest data from the Service
• Resell, sublicense, or share your account without authorization
• Use the Service to send spam or unsolicited communications
• Store or transmit content that is defamatory, obscene, or infringing

6.2 Compliance with UAE Regulations

You must comply with all applicable UAE regulations, including but not limited to:

• RERA (Real Estate Regulatory Authority) regulations
• DLD (Dubai Land Department) requirements
• Ejari registration requirements
• Anti-money laundering (AML) regulations
• UAE Federal Data Protection Law (PDPL)

6.3 Usage Limits

Your subscription plan includes specific limits (properties, users, messages, API calls). Exceeding these limits may result in additional charges or service restrictions.

7. Intellectual Property

7.1 Our Intellectual Property

TenancyDesk and its licensors own all rights, title, and interest in the Service, including all software, designs, logos, trademarks, and documentation. These Terms do not grant you any rights to our intellectual property except the limited license to use the Service.

7.2 Your Data

You retain all ownership rights in your Customer Data. By using the Service, you grant us a limited license to use, process, and store your data solely to provide the Service.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use such feedback for general product improvement without obligation to you. This license does not transfer ownership of any intellectual property embodied in your feedback.

8. Data Processing

8.1 Data Processing Agreement

To the extent we process Personal Data on your behalf, we act as a Data Processor and you act as the Data Controller. Our data processing activities are governed by our Privacy Policy and this section.

8.2 Your Responsibilities

You are responsible for:

• Ensuring you have lawful basis to collect and process Personal Data
• Obtaining necessary consents from data subjects
• Providing required privacy notices to your clients
• Ensuring the accuracy of data you upload to the Service

8.3 Our Responsibilities

We will:

• Process Personal Data only on your documented instructions
• Implement appropriate technical and organizational security measures
• Assist you in responding to data subject requests
• Notify you of any data breaches without undue delay
• Delete your data when you ask us to, within 30 days of your request (subject to legal retention)

8.4 Sub-processors

You authorize us to engage sub-processors (e.g., Amazon Web Services including Amazon SES, Paddle, OpenRouter (which routes AI requests to model providers such as Google), Meta, Twilio, Cloudflare, and Sentry, with Resend as an email-delivery failover) to provide the Service. The full list of sub-processors is available in our Privacy Policy.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose it to third parties except as necessary to perform obligations under these Terms.

"Confidential Information" includes business plans, pricing, customer data, technical information, and any information designated as confidential.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully received from a third party.

10. Warranties & Disclaimers

10.1 Our Warranties

We warrant that:

• The Service will perform substantially in accordance with the Documentation
• We have the right to provide the Service to you
• We will use commercially reasonable security measures

10.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted or error-free
• All defects will be corrected
• The Service will meet all your requirements

10.3 Compliance Disclaimer

IMPORTANT: TenancyDesk is a technology platform and does not provide legal, regulatory, or compliance advice. While we facilitate Ejari preparation and compliance tracking, we do not guarantee regulatory compliance. You are solely responsible for ensuring your business complies with RERA, DLD, and other applicable regulations. Users should consult qualified legal professionals for guidance on regulatory compliance.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages.

11.2 Cap on Liability

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) AED 5,000.

11.3 Exceptions

These limitations do not apply to:

• Your payment obligations
• Either party's indemnification obligations
• Breach of confidentiality obligations
• Gross negligence or willful misconduct

12. Indemnification

12.1 Your Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of the Service
• Your Customer Data or business practices
• Your violation of applicable laws or third-party rights

12.2 Our Indemnification

We will indemnify you against claims that the Service infringes any third-party intellectual property rights, provided you:

• Promptly notify us of the claim
• Give us sole control of the defense
• Provide reasonable assistance

13. Termination

13.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

13.2 Termination by Us

We may terminate or suspend your account:

• For breach of these Terms (with 30 days notice for curable breaches)
• Immediately for serious violations (fraud, illegal activity, security threats)
• If required by law or government authority
• If you fail to pay for 30 days after notice

13.3 Effects of Termination

Upon termination:

• Your right to use the Service immediately ceases
• You must pay all outstanding fees
• When a subscription ends, your workspace is suspended, not deleted
• You can ask us to delete your company's data by writing to privacy@tenancydesk.com; we complete the deletion within 30 days of your request, except records the law requires us to keep (see Data Retention in our Privacy Policy)

13.4 Survival

Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law survive termination.

14. Governing Law

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts of the DIFC, including the DIFC Small Claims Tribunal where the claim value falls within its jurisdictional limit. The language of proceedings shall be English.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@tenancydesk.com. We will attempt to resolve disputes within 30 days.

15.2 Courts of the DIFC

If informal resolution fails, disputes shall be brought before the Courts of the DIFC pursuant to Section 14 of these Terms. Where the value of the dispute falls within its jurisdictional limit, the DIFC Small Claims Tribunal is the appropriate forum for small-value claims.

15.3 Exceptions

Either party may seek injunctive relief in courts of competent jurisdiction for intellectual property infringement or confidentiality breaches.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Service Operator regarding the Service. We provide a standard Data Processing Agreement (DPA) template available upon request for business customers; where executed, the DPA takes precedence over these Terms in case of conflict.

16.2 Amendments

We may modify these Terms at any time. Material changes will be notified 30 days in advance. Continued use after changes constitutes acceptance.

16.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.4 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

16.5 Waiver

Failure to enforce any right or provision shall not constitute a waiver.

16.6 Force Majeure

Neither party shall be liable for delays caused by events beyond reasonable control (natural disasters, war, terrorism, pandemics, government actions).

16.7 Contact

For questions about these Terms, contact us at: