E-mail Notifications: Who Receives What

TenancyDesk sends e-mail to two groups of people: your team and your clients.

Your team

Staff receive e-mails about their own work — payments, tasks, deals, compliance and documents. Each person chooses which notifications reach them, and on which channel, in Settings → Notifications. Some notifications are required for a role and cannot be switched off.

Your clients

Tenants and owners receive e-mails about their own tenancy — for example their portal invitation and sign-in codes, payment reminders, and notices you send them by e-mail. These e-mails are in English; in the client portal, a client can read in their own language.

An e-mailed legal notice is a copy. Where the law requires service through a Notary Public or by registered post, the e-mail does not replace it.