Exporting Your Data and Deleting Your Account

Exporting your data

In Settings → Security, Export Your Data asks for your password and downloads one ZIP file straight away. It contains your profile, your link to the agency and your role, your sign-in sessions where they were recorded, the notifications addressed to you and your notification settings.

Tenant, landlord, property, deal, payment, document and task records belong to the agency, not to an individual employee. If you are the account owner (an Admin), the same ZIP also carries those records, one file per record type. The change history behind them is a separate export, under Settings → Audit Trail.

Deleting your account

Delete Account, also in Settings → Security, asks for your password. You are signed out at once and cannot sign in again; we e-mail you a link to cancel within 30 days. The deals, documents, payments and history you worked on stay with your agency.

The only Admin of an agency cannot delete their account: make another team member an Admin first. To close the agency account entirely, contact support@tenancydesk.com.

How TenancyDesk handles personal data is set out in our Privacy Policy.