TenancyDesk Plans: Solo vs Starter vs Pro vs Enterprise

Choosing the right plan ensures you get the capacity you need without overpaying. This guide breaks down all four TenancyDesk plans to help you make an informed decision.

Scale-Based Pricing: All Features on Every Plan

TenancyDesk uses scale-based pricing — every plan includes the full suite of features. Plans differ only by usage limits (deals, properties, storage, messages) and team size. You never pay extra for core capabilities like compliance checking, workflow automation, or AI document extraction.

What every plan includes:

• Compliance engine with 78 UAE rules across all 7 emirates
• Tenancy registration preparation (Ejari, Tawtheeq, Tasdeeq, and more)
• RERA Rental Index Calculator
• Legal Notice Automation (90-day, 12-month deadlines)
• Dispute Evidence Package generator
• Workflow automation
• AI document extraction and classification
• AI contract risk analysis
• Deal Portal for clients
• WhatsApp, SMS, and email notifications
• Reports and analytics with PDF/Excel/CSV export
• Commission tracking and deal management
• Document management

Enterprise-only features (not available on Solo, Starter, or Pro):

• API access (REST API, 21 webhook event types)
• SSO/SAML (Okta, Azure AD, Google Workspace) + OAuth
• Bulk operations (import/export)
• Multi-branch management
• Custom branding (white-label portal)

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Plans Overview

Solo Plan - AED 149/month

Perfect for: Independent RERA-licensed brokers (1 user only)

Usage limits:

• 1 user (admin role only)
• 10 active deals
• 30 properties
• 2 GB document storage
• 20 WhatsApp messages/month
• 10 SMS messages/month
• 50 AI extractions/month

Support: Email support (reply within 1 business day) Audit retention: 30 days

All core features included: Compliance engine, workflow automation, RERA calculator, legal notice tracking, dispute evidence, deal portal, reports, AI extraction — everything except Enterprise-only features.

Limitations:

• Strictly 1 user only — cannot invite team members (upgrade to Starter to add your team)
• Lower usage limits (expand with resource packs or upgrade)

Best for:

• Independent RERA-licensed brokers
• Solo agents working independently
• Testing TenancyDesk before hiring team

Important: When you hire your first employee, you must upgrade to Starter plan (299 AED/month).

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Starter Plan - AED 299/month

Perfect for: Small agencies (2-5 team members)

Usage limits:

• 5 team members (all 5 roles: Admin, Manager, Team Lead, Agent, Property Administrator)
• 25 active deals
• 75 properties
• 5 GB document storage
• 100 WhatsApp messages/month
• 30 SMS messages/month
• 200 AI extractions/month

Support: Email support (reply within 1 business day) Audit retention: 90 days

All core features included: Same full feature set as Solo — compliance, workflow, AI, reports, deal portal, notifications, and more.

Best for:

• Small boutique agencies
• Teams just starting with TenancyDesk
• Agencies scaling from 1 to 5 team members

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Pro Plan - AED 599/month

Perfect for: Growing agencies (5-20 agents, up to 100 active deals)

Usage limits:

• 20 team members (all 5 roles)
• 100 active deals
• 200 properties
• 10 GB document storage
• 300 WhatsApp messages/month
• 100 SMS messages/month
• 600 AI extractions/month

Support: Priority email support (reply within 1 business day), in-app live chat (Dubai business hours) Audit retention: 180 days

All core features included: Same full feature set as Solo and Starter — no features locked behind this tier.

Cost per deal: AED 6 (at 100 deals/month)

Best for:

• Established agencies scaling operations
• Teams needing higher capacity
• Agencies with WhatsApp-heavy client communication

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Enterprise Plan - AED 999/month (starting price)

Perfect for: Large agencies (20+ agents, 200+ active deals)

Everything in Pro, PLUS Enterprise-only features:

Enterprise-Only Capabilities:

• Full API access (REST API, unlimited calls)
• Webhook subscriptions (21 event types)
• SSO/SAML (Okta, Azure AD, Google Workspace) + OAuth (Google, Microsoft)
• Bulk operations (import/export 1,000+ records)
• Multi-branch management (separate workspaces, consolidated reporting)
• Custom branding (white-label portal, custom domain, branded emails)

Unlimited Usage:

• Unlimited team members
• Unlimited active deals
• Unlimited properties
• Unlimited document storage
• Unlimited WhatsApp messages
• Unlimited SMS messages
• Unlimited AI extractions

Enterprise Support:

• Dedicated Account Manager
• Phone support (priority, reply within 1 business day)
• Priority support: 7 days/week, Dubai business hours (09:00–18:00 GST)
• Custom SLA agreements
• Onboarding & training for team
• Quarterly business reviews

Audit retention: 365 days (1 year)

Security & Compliance:

• SSO (Single Sign-On) with SAML 2.0
• Advanced audit logging
• Custom data retention policies
• Reliable AWS hosting with continuous monitoring (CloudWatch + Sentry)

Pricing:

• Starting at AED 999/month
• Custom pricing based on team size and deal volume
• Annual contracts available (save 20%)

Best for:

• Large multi-branch agencies
• Property management companies
• Agencies needing API integrations with other systems
• Organizations requiring SSO and advanced security

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Feature Comparison Table

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Resource Packs: Expand Your Limits

If you need more capacity without upgrading your plan, TenancyDesk offers 10 resource packs. Each pack is a one-time purchase valid for 30 days — not a recurring subscription. Buy what you need, when you need it.

How resource packs work:

• One-time purchase — charged instantly via your payment method
• 30-day validity — pack expires 30 days after purchase
• No auto-renewal — buy a new pack when you need one
• Stackable — purchase multiple packs if you need more capacity
• Any plan — available to all plans (some packs require Starter minimum)

When to use resource packs vs. upgrading:

• Use packs when you need a temporary boost (seasonal spike, one-time project)
• Upgrade when you consistently exceed your plan limits month after month
• Rule of thumb: If you buy the same pack 3+ months in a row, upgrading is likely cheaper

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Choosing the Right Plan

Decision Framework

Start with Solo if:

• You're an independent RERA-licensed broker
• Working alone (no employees/team)
• Processing up to 10 deals per month
• Budget conscious
• Want to test TenancyDesk first

Start with Starter if:

• You have 2-5 team members
• Processing 10-25 deals per month
• Need team collaboration and role-based access
• Ready for WhatsApp/SMS communication at scale

Upgrade to Pro when:

• Team grows to 5-20 agents
• Handling 25-100 deals monthly
• Need higher messaging and AI limits
• Want priority support and faster response times

Move to Enterprise when:

• Team exceeds 20 agents
• Processing 100+ deals monthly
• Need API integrations with other systems
• Require SSO, multi-branch, or custom branding
• Want dedicated support and account management

ROI Calculation Examples

Independent Broker (1 person, 8 deals/month):

• Solo Plan: AED 149/month
• Time saved: Less time on manual tracking versus spreadsheets, freeing hours for client-facing work
• Plus: Compliance checks help you avoid costly RERA violations

Small Agency (4 agents, 20 deals/month):

• Starter Plan: AED 299/month
• Time saved: Less manual tracking across the team versus spreadsheets

Medium Agency (15 agents, 80 deals/month):

• Pro Plan: AED 599/month
• Time saved: Less manual admin per agent, freeing time for selling
• Plus: WhatsApp reminders help reduce late payments

Large Agency (30 agents, 250 deals/month):

• Enterprise Plan: ~AED 2,500/month (negotiated)
• Time saved: Less manual admin across a larger team
• Plus: API integrations cut down double-entry between systems

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Frequently Asked Questions

Q: Can I switch plans mid-month? A: Yes. Prorated billing applies. Upgrades take effect immediately. Downgrades apply at the next billing cycle.

Q: What happens if I exceed my deal limit? A: You'll see a warning as you approach the limit. Purchase a resource pack to temporarily expand capacity, or upgrade to the next plan for a permanent increase.

Q: Do I lose data if I downgrade? A: No. All data is preserved. Some features may become read-only if your usage exceeds the lower plan's limits.

Q: Is there a setup fee? A: No. All plans include free onboarding and setup assistance.

Q: Can I pause my subscription? A: Not currently. You can cancel anytime with data retained for 90 days for re-activation.

Q: What payment methods are accepted? A: Credit card (Visa, MasterCard), bank transfer (for annual contracts), company cheque (Enterprise only).

Q: Do all plans really include all features? A: Yes. Compliance engine, workflow automation, AI, reports, deal portal, notifications — all included on every plan. Only API access, SSO, webhooks, bulk ops, multi-branch, and custom branding are Enterprise-exclusive.

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Choose the plan that matches your current team size and deal volume. You can always upgrade as you grow — all features are unlocked from day one.