Two-Factor Authentication

Two-factor authentication asks for a second proof after your password: a 6-digit code from an authenticator app on your phone, such as Google Authenticator or Authy. TenancyDesk does not send sign-in codes by SMS.

Setting it up

In Settings → Security, under Two-Factor Authentication:

1. Scan the QR code with your authenticator app, or copy the secret key into it.
2. Enter the 6-digit code the app shows to confirm the setup.
3. Save your backup codes somewhere safe, away from your phone.

Signing in

After your password, enter the code from your authenticator app. If you cannot reach the app, choose Can't access your authenticator? Use a backup code. Each backup code works once; when they run low, generate new ones in Settings → Security.

If you lose your phone

Sign in with a backup code, then set up two-factor authentication again on your new phone. Without the app and without a backup code there is no way to sign in on your own, so keep the backup codes safe.

Turning it off

You can turn two-factor authentication off in Settings → Security; you confirm with your password.