Quick Start Guide: Get Up and Running in 10 Minutes

Welcome to TenancyDesk — a Tenancy Compliance OS purpose-built for the UAE rental market. This guide will help you get started quickly and efficiently.

What You'll Accomplish

By the end of this guide, you'll have:

• Configured your company profile
• Invited your first team member
• Created your first rental deal
• Understood the deal workflow stages

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Step 1: Complete Your Company Profile (2 minutes)

Your company profile is the foundation of your TenancyDesk workspace.

How to do it:

1. Navigate to Settings → Company Profile
2. Fill in your company details:
   • Company Name: Your real estate agency name
   • Trade License Number: Your DED/RERA license number
   • RERA ORN: Your Office Registration Number (required for Ejari)
   • Business Address: Your office address in Dubai/UAE
   • Contact Information: Primary phone and email

Why this matters: Your company details appear on all generated documents and are required for Ejari registration.

Common Questions:

• Q: What is RERA ORN? A: Office Registration Number is a unique identifier issued by RERA (Real Estate Regulatory Authority). Every real estate office must have an ORN to operate in Dubai and submit Ejari.

• Q: Can I change company details later? A: Yes, but already generated documents won't update. Best to set it correctly before creating deals.

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Step 2: Invite Your Team (2 minutes)

TenancyDesk supports role-based access control for your team.

How to do it:

1. Go to Settings → Team Members
2. Click Invite Member
3. Enter email address and select role (available roles depend on your plan):

Your plan determines which roles are available:

Solo Plan (149 AED/month):

• Admin only: You as independent broker (full access)
• Cannot add other users
• When hiring first employee: Upgrade to Starter

Starter Plan (299 AED/month):

• Admin: You (billing, settings)
• Agent: Sales agents
• Property Administrator: Document handlers

Starter/Pro/Enterprise Plans:

• Admin: Full access
• Manager: Company-wide operations
• Team Lead: Supervise your team (hierarchical management)
• Agent: Sales agents
• Property Administrator: Administrative support

Pro Tip:

• Solo plan: You are admin only, cannot add other users
• Starter/Pro/Enterprise: All 5 roles including Team Leads for hierarchical management

Team Collaboration:

• Agents create and manage their own deals
• Team Leads supervise agents in their team
• Managers oversee all deals and review company-wide performance
• Admins control billing, integrations, and company settings

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Step 3: Create Your First Deal (5 minutes)

Let's create a real rental transaction.

How to do it:

1. Click Create Deal from the dashboard

2. Fill in the basic information:

   • Deal Type: New Lease / Renewal / Sale
   • Property: Enter property address (we'll create it for you)
   • Tenant: Enter tenant name and Emirates ID
   • Landlord: Enter owner name and contact
   • Rent Amount: Annual rent in AED
   • Contract Start Date: Lease start date
   • Contract Duration: Usually 12 months

3. Review the Compliance Checklist:

   • RERA Rent Index compliance (automatic)
   • Required documents list
   • Ejari readiness score (0-100)

4. Click Save Draft - your deal is created!

Example Deal:

Property: Dubai Marina, Marina Heights, Unit 1205
Tenant: Ahmed Mohammed (Emirates ID: 784-XXXX-XXXXXXX-X)
Landlord: Green Properties LLC
Annual Rent: AED 85,000
Start Date: January 1, 2025
Duration: 12 months

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Step 4: Understand the Workflow

TenancyDesk guides you through the complete rental transaction lifecycle:

Workflow Stages:

1. Draft - Initial deal creation

   • Fill in basic details
   • System calculates compliance score
   • Save without documents

2. Documents Pending - Collect required docs from tenant/landlord

   • Upload Emirates ID, passport, title deed
   • Invite tenant via Deal Portal to upload their documents
   • System tracks which documents are missing

3. Documents Complete - All docs uploaded and verified

   • AI auto-extracts data from documents
   • Validates Emirates ID, trade license authenticity
   • Ready to generate contract

4. Contract Signed - Tenancy contract signed by both parties

   • Auto-generate contract from deal data
   • Download and share it for signing (in person or with your own e-signature tool)
   • Upload the signed copy back to the deal

5. Ejari Submitted - Submitted to Ejari system

   • Integrated Ejari submission package preparation
   • All documents packaged in correct format
   • Track submission status

6. Active - Deal is live, rent collection begins

   • Automatic rent reminders (cheque due dates)
   • Payment tracking dashboard
   • Renewal/eviction notice automation

Timeline for Each Stage:

• Draft → Documents Pending: Immediate
• Documents Pending → Complete: 2-5 days (depends on tenant response)
• Documents Complete → Contract Signed: 1-2 days
• Contract Signed → Ejari Submitted: Immediate
• Ejari Submitted → Active: 1-3 days (Dubai Land Department processing)

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Next Steps

Immediate Actions:

1. Upload tenant's Emirates ID and passport
2. Generate tenancy contract (auto-populated from deal data)
3. Invite tenant to Deal Portal to upload their documents
4. Review compliance score and resolve any blockers

Explore Features:

• RERA Rental Index Calculator: Check if rent increase is legal
• Legal Notice Automation: 90-day rent increase, 12-month eviction notices
• Dispute Evidence Package: Case file assembly for counsel review before filing
• WhatsApp Integration: Automatic rent reminders to tenants and agents
• API & Webhooks: Integrate with your CRM/accounting system

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Frequently Asked Questions

Q: What documents do I need for Ejari? A: Check the Compliance tab in your deal. TenancyDesk shows you exactly what's required (based on property type and ownership).

Q: Can I import my existing deals? A: Yes! Go to Deals → Import → Upload Excel/CSV. Our template makes it easy.

Q: Does TenancyDesk integrate with my CRM? A: We offer a full REST API for custom integrations, plus built-in WhatsApp and email automation. Connect TenancyDesk to your existing tools via our API.

Q: How secure is my data? A: Bank-level encryption (AES-256), hosted on AWS Middle East (Bahrain) with full UAE data residency compliance.

Q: When does my trial end? A: 14-day free trial (no credit card required). After trial ends, choose Solo (AED 149/mo), Starter (AED 299/mo), Pro (AED 599/mo), or Enterprise plan.

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Congratulations! You're now ready to manage rental deals in TenancyDesk. Create more deals, invite your team, and explore our compliance automation features.

Need help? Contact support@tenancydesk.com or visit our Help Center for more guides.