Managing Documents on a Rental Deal

A deal's documents live on its Documents tab: the contract, identity documents, the title deed, registration certificates and anything else the tenancy needs.

Uploading

Your team uploads on the deal, and the tenant and the landlord can upload through their portals. TenancyDesk accepts a PDF, a Word document (.docx) or an image (JPEG, PNG, GIF, WebP) — up to 50 MB for a document and 10 MB for an image. An iPhone photo (HEIC) is converted to JPEG on upload.

Reviewing

Every document is reviewed by a person on your team, who marks it verified or rejects it with a reason. Verified means your team checked it; TenancyDesk does not certify that a document is authentic.

What AI reads

For five document types — Emirates ID, passport, visa, tenancy contract and title deed — AI can read the fields and show them for review. Nothing is written to the deal or the contact until a person on your team applies it. Tenancy contracts can also be checked for risk.

Who sees a document

A document filed under the tenant or the landlord can be shown to that client in their portal. Each client sees only what belongs to them.

Archiving

Archiving takes a document off the deal's list. The file is kept as part of the deal's record and can be restored.