Deal Management

Creating a New Rental Deal: Complete Walkthrough

Updated July 18, 2026
8 min read

beginner8 min read

Creating a rental deal in TenancyDesk captures everything needed for a compliant UAE tenancy transaction. This guide walks through every field, explaining what's required and why.

Before You Start

Documents You'll Need:

  • Tenant Emirates ID (front + back, colored scan)
  • Tenant passport (photo page)
  • Tenant UAE visa
  • Owner Emirates ID or passport
  • Title deed (latest version from Dubai Land Department)
  • DEWA bill (for premise number)
  • Signed tenancy contract

Time Required: 12 minutes (first deal), 6 minutes (subsequent deals with AI)

Step 1: Initiate New Deal

Path: Dashboard → Click "New Deal" button (top right)

Deal Type Selection:

  • New Rental ← Select this for first-time tenancies
  • Renewal (use when extending existing contract)
  • Termination (use when ending tenancy early)

Why This Matters: Deal type determines workflow stages and compliance checks. New rentals have stricter document requirements than renewals.

Click "Continue" → Deal created in Draft status with unique ID (e.g., DEAL-2026-001234)

Step 2: Property Information

Essential Fields:

Building Name: Marina Heights Tower

  • Use official building name from title deed
  • Consistency matters for Ejari matching

Unit Number: 1205

  • Exact unit from title deed
  • Include floor if building uses Floor-Unit format (e.g., 12-05)

Community/Area: Dubai Marina

  • Select from dropdown (pre-populated with Dubai communities)
  • Used for RERA rental index lookup

DEWA Premise Number: 1234567890

  • CRITICAL FIELD - 10 digits from DEWA bill
  • Wrong format = 100% Ejari rejection
  • Find it: Top right corner of DEWA bill labeled "Premise Number"

Property Type: 1BR Apartment

  • Options: Studio, 1BR, 2BR, 3BR, Villa, Townhouse, Office, Retail
  • Affects rental index calculation

Furnishing: Unfurnished

  • Options: Furnished, Semi-Furnished, Unfurnished
  • Impacts expected rent range

Pro Tip: Take photo of DEWA bill and keep in deal documents. You'll need it multiple times during Ejari process.

Step 3: Rental Terms

Annual Rent: AED 95,000

  • Enter total annual amount
  • TenancyDesk will calculate payment splits

Contract Start Date: January 1, 2026

  • Must be future date or today (cannot be in past)
  • Determines payment schedule dates

Contract Duration: 12 months

  • Standard UAE lease term
  • Options: 6 months (rare), 12 months (standard), 24 months, 36 months

Number of Cheques: 4

  • How many payments per year
  • Common: 1 (annual), 2 (bi-annual), 4 (quarterly), 12 (monthly)
  • System auto-calculates: AED 95,000 ÷ 4 = AED 23,750 per cheque

Payment Dates Auto-Generated:

  • Cheque 1: January 1, 2026 - AED 23,750
  • Cheque 2: April 1, 2026 - AED 23,750
  • Cheque 3: July 1, 2026 - AED 23,750
  • Cheque 4: October 1, 2026 - AED 23,750

Security Deposit: AED 5,000

  • Typical: 5-10% of annual rent
  • Held as security against damages
  • Must be returned within 14 days of move-out (UAE law)

RERA Compliance Check: If previous rental exists at this property, system checks:

  • Is rent increase within RERA permitted limits? (Decree 43/2013)
  • Green = compliant, Yellow = borderline, Red = illegal increase

Step 4: Add Tenant

Click "Add Tenant" → Two options:

Option A: Manual Entry

  1. Full Name: Omar Mohammed Khalid
  2. Emirates ID: 784-2025-1234567-8
  3. Nationality: United Arab Emirates
  4. Date of Birth: 1990-05-15
  5. Mobile: +971 50 123 4567
  6. Email: ahmed.m@email.com

Option B: AI Extraction (Recommended)

  1. Click "Upload Emirates ID"
  2. Select front image → Toggle "AI Extract Data" ON
  3. Upload back image → Toggle ON
  4. System fills all fields automatically
  5. Review the extracted fields and confirm
  6. Time: 30 seconds vs 3 minutes manual

Tenant Employment Info (Optional but Recommended):

  • Employer: Emirates NBD
  • Job Title: Senior Manager
  • Monthly Income: AED 25,000
  • Reason: Helps if tenant disputes arise, shows payment capacity

Add Additional Tenants (If Applicable):

  • Click "+ Add Another Tenant" for joint leases
  • Common: Married couples both on contract

Step 5: Add Property Owner

Same Process as Tenant:

Manual or AI Entry:

  • Full Name: Emaar Properties PJSC
  • Emirates ID: 784-2020-9876543-2 (if individual)
  • Trade License: 123456 (if company)
  • Mobile: +971 4 123 4567
  • Email: leasing@emaar.ae

Owner Bank Details (For Payments):

  • Bank: Emirates NBD
  • Account Number: AE07033400012345678901
  • IBAN: AE070334000123456789012
  • Beneficiary Name: Emaar Properties PJSC

Why This Matters: If you manage rent collection, having bank details in system streamlines payment processing.

Step 6: Upload Documents

Go to "Documents" tab

Required Documents Checklist:

From Tenant: Emirates ID (front) - PDF or JPG, colored, valid Emirates ID (back) - Shows expiry date Passport (photo page) - Must match name on ID UAE Visa - Valid residence visa Contract (signed) - All pages, initialed

From Owner: Emirates ID or Passport - Proof of identity Title Deed - Latest version from DLD

Property Documents: DEWA Bill - For premise number verification Floor Plan (optional) - Helpful for inspections

How to Upload:

  1. Click "+ Upload Document"
  2. Select document type from dropdown
  3. Choose file (max 10MB, PDF/JPG/PNG)
  4. Toggle "AI Extract Data" if applicable
  5. Click Upload

AI Extraction Works On:

  • Emirates ID → Extracts name, ID number, nationality, DOB, expiry
  • Passport → Extracts passport number, issue date, expiry
  • Visa → Extracts visa type, sponsor, expiry date
  • Title Deed → Extracts plot number, area, owner name

Document Status Tracking:

  • Green checkmark = Uploaded and verified
  • Yellow warning = Document expiring within 30 days
  • Red X = Missing or expired

Step 7: Review Ejari Readiness

Click "Ejari" tab

Readiness Score: 85/100 (Yellow - Almost Ready)

What's Blocking 100/100:

  • Missing: Tenant visa (15 points)
  • ️ Warning: Tenant Emirates ID expires in 45 days (consider renewal)

Action Items:

  1. Request visa copy from tenant
  2. Upload visa → Score jumps to 100/100
  3. Green status = Ready to submit

Common Blockers:

  • Invalid DEWA number format (20 points)
  • Missing tenant visa (15 points)
  • Expired Emirates ID (15 points)
  • Unsigned contract (25 points)
  • Missing title deed (25 points)

Ejari Submission Process (When Ready):

  1. Click "Download Submission Package"
  2. Receives ZIP file with all documents organized
  3. Visit authorized typing center
  4. Pay AED 220 (RERA) + typing fees
  5. Receive Ejari certificate
  6. Upload certificate to TenancyDesk → Deal marked complete

Step 8: Set Payment Reminders

Go to "Payments" tab

Enable Automation:

  • Toggle "Enable Payment Reminders" → ON
  • Reminder Schedule:
    • 7 days before due date
    • 1 day before due date
    • On due date
    • 1 day after (if not marked received)
    • 3 days after
    • 7 days after

Delivery Method:

  • Email
  • WhatsApp (if integration enabled)
  • SMS (optional)

Mark Payments Received: When tenant pays → Click "Mark as Received" → Enter payment date and method

Late Payment Tracking: System automatically flags:

  • Yellow: 1-3 days late
  • Orange: 4-7 days late
  • Red: 8+ days late

Success Checklist

After creating deal, verify:

  • Property details complete (especially DEWA number)
  • Rental terms accurate (rent, dates, cheques)
  • Tenant information complete
  • Owner information complete
  • All required documents uploaded
  • Ejari score is 100/100 or on track
  • Payment reminders enabled

What's Next:

  1. Move deal through stages as progress occurs
  2. Communicate with tenant via built-in messaging
  3. Track tasks and deadlines
  4. Submit Ejari when ready
  5. Monitor payment collection

Average Time to Ejari Completion: 7-10 days (industry benchmark: 14-18 days)

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